The General Data Protection Regulation (GDPR) 2018

What information we collect about you and how we use your information.

So that we can ensure you of our best service and communication we sometimes collate information about you. The information is only used in connection with your enquiry or ordering process with Selecta Carpets.

We collect information about you when you register an enquiry through our website, we also collect information when you book a home visit or place an order within our store. We may create a drawing of your building or take photos of your home which are directly in connection with your enquiry.

We do not record using CCTV within our store and we do not record telephone conversations.
Information we collect:

Name & Address – this is for a home survey, delivery of items or the installation of your order

Telephone numbers – we will use the landline numbers and mobile numbers to communicate with you as part of our service. We will not call you with any offers or marketing.

Email address – We will use email as part of our communication process or to send drawings, photo’s, invoices or quotations.

Third Parties

We do pass your name and address together with your invoice to our accountants for legal reasons and to conform with HMRC (Her Majesty’s Revenue & Customs). We could pass your name address and contact telephone numbers on to a supplier if the purpose of validating your guarantee or processing any complaints.

Your information is held on our accounting database system online which is secure, and password protected and only used by the directors of Selecta Carpets. Your details are passed to our installation team at the time of your delivery or installation process. Any information retained by our third parties will be held securely by that party. We will always do our utmost to keep your data secure, but are unable to guarantee this is not accessed.

Access to your information

You have the right to request a copy of any information held by us about yourself. You can request a copy by contacting us by email: [email protected]